Digital marketing companies will face increased scrutiny from the Consumer Financial Protection Bureau after the agency issued an interpretive rule this month specifying that firms using analytics to target consumers can be held liable for violating consumer protection laws.
The new rule is concerning to financial institutions in light of their increased reliance on digital marketing to reach consumers. According to a research report published by Arizent last year, email marketing, social media and other forms of digital and online advertising spending increased significantly in 2020. In the report, banks were deemed twice as likely as marketers in professional services and wealth management to spend money on new marketing tools and technologies in 2021.
Brian Reilly, managing director at Bankbound, a digital marketing agency that focuses on community banks, says he has seen a rapid acceleration of marketing investment away from traditional channels and into digital channels over the past couple of years.
The CFPB’s interpretive rule, which says that digital marketers can no longer claim an exemption from the Consumer Financial Protection Act and are liable for “unfair, deceptive or abusive acts or practices,” or UDAAP, raises two questions: What led to this heightened scrutiny and what can financial institutions — and the digital marketing firms they turn to — expect?
The Consumer Financial Protection Bureau said that digital marketers involved in the development of content strategy can be liable for “unfair, deceptive or abusive acts or practices.”
“This is a shot across the bow at technology companies,” said Rafael DeLeon, senior vice president of industry engagement at the risk management and compliance software firm Ncontracts and former director for banking relations in the Office of the Comptroller of the Currency.
“The Biden administration has repeatedly told us that its goal is to promote equitable access to safe and affordable financial services,” DeLeon said. “It expanded the definition of what is considered an ‘abusive’ practice under UDAAP and promised to work with the states for ‘vigorous’ fair-lending enforcement. Now we’re seeing the results of that action.”
In 2021 the agency sued the online lender LendUp for deceiving borrowers about the cost of installment loans. The lender shut down at the end of the year. And in July, Trident Mortgage, a now-defunct lender that was owned by Berkshire Hathaway, agreed to pay a $24 million fine for redlining and discriminating against minorities in the Philadelphia metro area. Trident also paid another $4 million in civil penalties to the CFPB for violations of the Equal Credit Opportunity Act and the Consumer Financial Protection Act.
“Digital redlining is the next logical step in its enforcement activities,” DeLeon said. “More financial services activities are conducted online, and reaching those audiences can inadvertently result in discrimination.”
Ellen Berge, a partner at Venable and a member of the law firm’s advertising and marketing group, noted the CFPB announcement in March that discrimination in all consumer finance segments, including noncredit products, violates UDAAP prohibitions.
“This more recent rule about digital marketers and their role in carrying out pricing or advertising initiatives could be a component of that theme,” Berge said.
On Aug. 11 the Federal Trade Commission said that it was seeking comment on harm resulting from commercial surveillance and that it was exploring whether new rules are needed to protect people’s privacy and information.
“Consumers only know a small portion of what is being collected about them, according to the FTC,” Berge said. “When you couple that with some of the newer, advanced behavioral targeting to deliver advertisements, this all seems to fit together.”
Jonathan Kolodziej, a partner at Bradley Arant Boult Cummings, also points out that the CFPB has taken steps under the current administration to regulate the use of algorithms, machine learning and other advanced technologies.
“It seems likely this is another step on that front,” he said. “This will pave the path for the CFPB to enforce the law against digital marketers and, even if they never do take any enforcement actions, it may get some people to proactively change their behavior in response.”
The prospect of being subject to CFPB scrutiny means digital marketing companies will have to reexamine some of the relationships and services they provide, said Berge.
That could mean ensuring compliance management systems are in place to stay aligned with fair-lending laws. DeLeon also recommends these companies assess whether the audience filters they use unintentionally exclude protected classes from seeing online ads.
“Financial institution partners will want proof that their digital marketing partners are proactive when it comes to preventing discrimination,” he said.
Financial institutions will have to scrutinize vendor management and oversight more closely than before, DeLeon said.
“Does your digital marketing partner understand fair-lending laws? Does it have tools to measure how choosing specific audience characteristics can inadvertently result in discriminatory behavior? How does it manage regulatory change?” are questions DeLeon suggests banks should be asking. “In the past, there has been a lot of trust — ‘Who are you partnering with?’ ‘Oh, I heard they have a good reputation.’ “
Digital marketing firms that work with financial institutions pointed to the features they have that fit these needs.
Fintel Connect in Vancouver, Canada, referenced its Fintel Check, a compliance management system that uses artificial intelligence to flag to banks where their products are being promoted and identifies content outside of regulation.
“As a marketing technology provider in the financial services space, our approach has been to arm our clients with the tools they need to successfully market their products in line with CFPB requirements,” the company said in a statement.
DeepTarget in Huntsville, Alabama, announced in August it would use intelligent targeting technology from the AI engineering company CognitiveScale. The company said part of the reason it chose CognitiveScale was its focus on trust and governance and its efforts to ensure its technology is not used for unfair or deceptive marketing purposes.
“DeepTarget is committed to providing community financial institutions the innovative technology they need, including trusted AI-based solutions, so that they can utilize these with that confidence that they are aligned with CFPB guidelines and rules which ultimately protect consumers against unfair and deceptive practices,” the company said in a statement.
Consumers have numerous choices for which financial services provider they use. An American Banker/Monigle survey of consumers on what drives customer satisfaction ranks the top 50 performers.
The Biden administration is poised to put its stamp on the banking regulatory landscape, but there are few slam-dunk solutions that will satisfy both the industry and a vocal Democratic base.
Two laws signed Friday by President Biden extend the statute of limitations for fraud cases involving pandemic-relief programs. One of them would have a particular impact on Paycheck Protection Program loans made by nonbanks.
The Securities and Exchange Commission is facing a legal challenge from groups that argue rules meant to diversify the boards of banks and other publicly traded companies amount to discrimination.
Companies like VizyPay, Stax and Carbon Zero Financial seek fresh ideas from people who built their careers in retail, food service and other verticals.
The financial industry is offering loans for solar energy projects, carbon emission trackers, green mortgages and cash-back incentives to help customers go green.
Federal Reserve Vice Chair Lael Brainard said Monday that the central bank’s real-time payments network will go live between May and July of 2023 and financial institutions should prepare themselves right away.
The New Jersey bank hired Ravi Vakacherla after People’s United was acquired by M&T Bank this March. The role is one of a number of new executive roles overseeing digital innovation in the banking industry.
The privately held First Missouri Bank has rebranded as Verimore Bank.
Millions of Americans have trouble accessing low-cost credit because they have thin or problematic repayment histories. Recent innovations could change that.